Resilio Install Cleanup

This guide provides instructions for manually removing Resilio Active Everywhere Agent and Management Console components. This process is useful for cleaning up after failed installations or if you wish to perform a complete removal without using a script.

Before you begin

• Administrator Privileges - You must have Administrator privileges on the machine to perform these steps.
• Backup (optional but recommended) - While these steps are designed to remove only Resilio Active Everywhere components, it's always a good practice to back up any critical data before making significant system changes.
• Other Resilio Products - This guide covers Resilio Active Everywhere Agent and Resilio Active Everywhere Management Console. If you have other Resilio products (for example, Resilio Sync), their traces might remain.
• Restart - A system restart may be required after completing these steps to fully remove all remnants.

Need help?

If you encounter any issues during this manual cleanup, gather details about the specific errors or files/folders that could not be removed and contact Resilio Support for further assistance.

Windows

1. Stop and delete Resilio Active Everywhere services:

   1. Open Services Manager:
      Press Win + R, type services.msc, and press Enter.

   2. Locate Resilio Active Everywhere services:
      In the Services window, look for services starting with Resilio Connect or connectsvc. Common service names include:

      • Resilio Connect Agent
      • Resilio Connect Console
      • connectsvc (for the primary agent)
      • connectsvc2, connectsvc3, etc. (for additional agents created by the multi-agent script)

   3. Stop services:
      For each Resilio Connect service found, right-click it and select Stop. Wait for the service status to change to Stopped before proceeding to the next service.

   4. Delete services:

      1. Open Command Prompt as Administrator:
         Press Win + S, type cmd right-click Command Prompt and select Run as administrator.

      2. For each Resilio service you stopped, use the sc delete command. Replace [ServiceName] with the actual name of the service (e.g., Resilio Connect Agent, connectsvc2).

         sc delete "[ServiceName]"
         

         Example

         sc delete "Resilio Connect Agent"
         sc delete "Resilio Connect Console"
         sc delete "connectsvc"
         sc delete "connectsvc2"
         

      3. Close the Command Prompt after deleting all services.

2. Delete Resilio Active Everywhere installation and data folders:

   1. Show hidden files (if necessary):
      In File Explorer, select View > Show > Hidden items.

   2. Navigate to common installation paths:

      • Program Files

      In the C:\Program Files\ folder, look for and delete the following folders if they exist:

      • Resilio Connect Agent

      • Resilio Connect Server (if the Management Console was installed on the system)

      • ProgramData

      In the C:\ProgramData\ folder, look for and delete the following folders if they exist:

      • Resilio (This folder contains both Agent and server data. Delete the entire folder if you want a complete cleanup of all Resilio Active Everywhere data.)

      • Inside C:\ProgramData\Resilio\, you might find:

        • Connect Agent (main agent data)
        • Connect Agent X (e.g., Connect Agent 2, Connect Agent 3 for extra agents)
        • Connect Server (Console data and its embedded agent)

      • User Profiles (Less Common for Connect):
        While less common for Connect, if you suspect any specific user-related configurations:

        • C:\Users\[YourUsername]\AppData\Roaming\Resilio Connect (if it exists)
        • C:\Users\[YourUsername]\AppData\Local\Resilio Connect (if it exists)

3. Remove Resilio registry keys

   Caution

   Modifying the registry incorrectly can cause system instability. Follow these steps carefully.

   1. Open Registry Editor:

      1. Press Win + R, type regedit, and press Enter.
      2. Click Yes if prompted by User Account Control.

   2. Navigate to relevant paths: In the Registry Editor, expand the following paths:

      For Agent installation:

      • HKEY_LOCAL_MACHINE\SOFTWARE\Resilio, Inc.\Resilio Connect Agent
      • If this key exists, right-click on Resilio Connect Agent and select Delete.

      For Managment Console installation:

      • HKEY_LOCAL_MACHINE\SOFTWARE\Resilio Inc.\Resilio Connect Console
      • If this key exists, right-click on Resilio Connect Console and select Delete.

      Uninstall Information (Important!):

      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
      • Under this path, look for sub-keys (folders with long alphanumeric names, e.g., {A1B2C3D4-E5F6-7890-ABCD-EFGH12345678}).
      • Click each sub-key and look at the DisplayName value in the right pane.
      • If DisplayName is Resilio Connect Agent, Resilio Connect Console, or anything similar, right-click the parent sub-key (the alphanumeric folder) and select Delete.

   3. Close the Registry Editor.

4. Restart your computer.

After completing all the above steps, it's highly recommended to restart your computer to ensure all changes take effect and any lingering files or processes are cleared.

macOS

To completely remove Resilio Connect Agent from your macOS system:

1. Close Resilio Agent:

   1. From the application menu, select Resilio Connect Agent > Quit Resilio Connect Agent.
   2. Click Quit to confirm.

2. Download and install AppCleaner, then proceed with removing Resilio Agent:

   1. Open AppCleaner.
   2. Drag and drop Resilio Connect Agent from the Applications folder into the AppCleaner window.
   3. Click Allow when prompted to grant necessary permissions.
   4. Review the list of files associated with Resilio Connect Agent and click Remove to delete them.

3. Remove the storage folder:

   In Finder, delete the /Users/USER_NAME/Library/Application Support/Resilio Connect Agent folder.

Linux

Tarball archive

To uninstall Resilio Agent and Resilio Management Console installed from tarball archive, perform the following steps:

1. Stop the Resilio Active Everywhere services:

   • Management Console

     sudo /opt/resilio-connect-server/srvctrl stop
     

   • Agent

     1. Determine the PID of the Resilio Connect Agent and Resilio Connect Console processes:

        pidof rslagent
        

     2. Stop the processes using the kill command:

        sudo kill <PID>
        

2. Remove Resilio Management Console and Resilio Agent folders:

   • Management Console

     sudo rm -rf /opt/resilio-connect-server
     

   • Agent

     sudo rm -rf /apps/resilio-agent
     

DEB

To uninstall Resilio Agent and Resilio Management Console installed from DEB packages, perform the following steps:

1. Stop Resilio services:

   • Agent

     sudo systemctl stop resilio-agent
     

   • Management Console

     sudo systemctl stop resilio-connect-management-console
     

2. Uninstall package:

   • Agent

     sudo dpkg -P resilio-agent
     

   • Management Console

     sudo dpkg -P resilio-connect-management-console
     

3. Remove residual files:

   • Management Console

     sudo rm -rf /var/opt/resilio-connect-management-console /opt/resilio-connect-management-console
     

RPM

To uninstall Resilio Agent and Resilio Management Console installed from RPM packages, perform the following steps:

1. Stop Resilio services:

   • Agent

     sudo systemctl stop resilio-agent
     

   • Management Console

     sudo systemctl stop resilio-connect-management-console
     

2. Uninstall package:

   • Agent

     sudo yum remove resilio-agent
     

   • Management Console

     sudo yum remove resilio-connect-management-console
     

3. Remove residual files:

   • Management Console

     sudo rm -rf /var/opt/resilio-connect-management-console /opt/resilio-connect-management-console
     

Active Directory

Note

Applicable to Resilio 6.0 and newer deployments.

Delete SPNs

Delete SPNs assigned to the Resilio Management Console and the Primary Storage Agent computer accounts:

• Resilio Management Console

  setspn -D rslmc/<management-console-fqdn> <computer-account>
  

• Primary Storage Agent

  setspn -D rsl/<primary-storage-agent-fqdn> <computer-account>
  

Example

setspn -D rslmc/resilio-server.corp.example.com resilio-server

Disable delegation

Note

Use the procedure matching the delegation type configured during setup: the PowerShell setup configures resource-based constrained delegation on the file server, while the Active Directory Users and Computers setup configures account-based constrained delegation on the Primary Storage Agent host.

Remote Server Administration Tools (resource-based constrained delegation)

To disable resource-based constrained delegation using Remote Server Administration Tools:

Set-ADComputer -Identity file-server -Clear msDS-AllowedToActOnBehalfOfOtherIdentity

where:

• file-server is the computer account name in the Active Directory assigned to the file server host.

Warning

This command will remove all existing resource-based constrained delegation settings for the specified computer account. If you have other services that rely on this delegation, you may need to reconfigure them after running this command.

Active Directory Users and Computers snap-in (account-based constrained delegation)

To disable account-based constrained delegation using Active Directory Users and Computers snap-in:

1. Open Active Directory Users and Computers snap-in.
2. Locate the Computer account for the host serving as the Primary Storage device, right-click it and select Properties.
3. Select the Delegation tab, then select Do not trust this computer for delegation.