Sales Engineer

Overview

We're looking for an experienced Sales Engineer or Technical Pre-Sales Solution Architect who is ready to move into a hybrid technical sales role.Working at Resilio is an opportunity to be part of a small energized sales team selling emerging and cutting edge technologies that are disrupting an enormous market opportunity, and have a great time in the process.

Responsibilities

• Manage customer product trials, including setting scope, timelines, and resources.
  

• Deliver product demonstrations and engage in technical discussions with existing customers.
  

• Assist the sales team by establishing technical credibility, and qualifying prospects
  

• Work with the Customer Success team to ensure a successful transition after a customer makes a purchase.
  

• Assist customers in deploying the software via phone and Zoom.
  

• Maintaining customer relationships and ensuring customer satisfaction.
  

• Maintain current knowledge of Resilio products and supporting technologies including operating systems, storage, and networking.
  

• Advise prospects with regard to best practices for software, network configuration, server configuration, resource allocation, and ongoing operations.
  

• Perform other duties as assigned.
  

Qualifications

• Customer service focused, results-driven, excellent interpersonal skills
  

• 3+ years of extensive knowledge of Windows, Linux, macOS, and Android
  

• 3+ years of extensive knowledge of desktop, server, laptops, and peripherals
  

• Solid understanding of storage systems and performance considerations
  

• Advanced networking knowledge including VPN, subnet configuration, and firewalls (router configuration a plus)
  

• Ability to interact in a professional, responsive, and timely manner with all levels of users; skilled interaction in a scientific-based user environment
  

• Proficient with command-line tools
  

• Proven organization and project management skills, including the ability to prioritize and work independently
  

• Strong verbal and written skills, especially the ability to present to prospects and generate solution proposals, architectural diagrams, and integration specifications
  

• Experience with implementation and support of SaaS software is desirable
  

• Desire to expand skillsets into the sales cycle is a plus (with additional compensation opportunities for these candidates)
  

Compensation & Benefits

The salary offered to a candidate may be influenced by various factors, including, but not limited to, the candidate’s relevant experience, education, and work location. In addition, this position is eligible for a 401(k) and paid time off.
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We offer different types of employer-paid insurance, such as medical/Rx, vision, dental, life, and disability. Additionally, employees can access flexible spending accounts, telemedicine, and an employee assistance program.