Sales Engineer / Technical Specialist
Our Opportunity
Resilio is pushing the boundaries of global file systems, data orchestration, and intelligent data management for mid-market and large enterprises managing hybrid IT infrastructure.
We seek a dynamic and customer-focused Sales Engineer / Technical Specialist to join our team. In this role, you will support pre-sales and post-sales activities by delivering product trials, technical demonstrations, and training sessions. You will be critical in helping prospects and customers successfully deploy and use Resilio products.
What You’ll Do
Conduct customer product trials, including use case discovery, installation, and production deployment via Zoom, Microsoft Teams, or similar platforms.
Deliver product training and engage in technical discussions with existing customers.
Collaborate with the Customer Success team to ensure a seamless transition post-purchase.
Maintain up-to-date knowledge of Resilio products, operating systems, storage technologies, and networking concepts.
Represent Resilio and demonstrate our products at industry trade shows and events.
Advise prospects on best practices for software setup, network/server configuration, resource allocation, and ongoing operations.
Clearly and accurately communicate ideas, technical processes, and information to diverse audiences.
Contribute to the creation and maintenance of the Resilio product documentation.
Perform other duties as assigned.
What You’ll Need
Customer service-oriented and results-driven with strong interpersonal skills.
Professional and timely interaction with stakeholders at all organizational levels.
Minimum of 3 years of hands-on experience with Windows, Linux, macOS, and Android operating systems.
Minimum of 3 years of experience supporting desktops, servers, laptops, and peripherals.
At least 3 years in a Sales Engineering or Technical Support role.
Advanced understanding of storage systems and related performance considerations.
Strong networking expertise, including VPNs, subnet configuration, and firewalls (router configuration experience is a plus).
Proficient with command-line tools.
Strong organizational and project management skills with the ability to prioritize tasks and work independently.
Willingness to expand technical skill set; experience or interest in supporting the sales cycle is a plus (additional compensation opportunities available for qualified candidates).
Location
The position is remote in the United States for candidates who are located on the West Coast.
Compensation & Benefits
The salary offered to a candidate may be influenced by various factors, including, but not limited to, the candidate’s relevant experience, education, and work location. In addition, this position is eligible for a 401(k) and paid time off.
We offer different types of employer-paid insurance, such as medical/Rx, vision, dental, life, and disability. Additionally, employees can access flexible spending accounts, telemedicine, and an employee assistance program.
