Customer Success Manager
Overview
As a Customer Success Manager at Resilio, you’ll be the driving force behind our customers’ success. Your mission: turn users into raving fans by building strong, lasting relationships and ensuring they get the most out of our platform. You’ll own the health of your accounts, boosting engagement, adoption, and retention at every step.
You’ll proactively manage your portfolio, setting goals, tracking milestones, reviewing usage, sharing product updates, gathering feedback, and recommending features that make our platform even more powerful for our customers. Your insights and guidance will directly shape their experience and help them achieve real, measurable results.
What You’ll Do
Prior experience managing a large portfolio of customer accounts is required. You will be responsible for building and maintaining strong relationships with 200+ clients throughout their post-implementation journey, ensuring full adoption of the platform, successful rollout of new features and enhancements, and delivering an exceptional customer experience.
Tracking account activity and engagement, proactively resolving challenges, and ensuring timely escalation of any critical issues.
Work cross-functionally with Account Managers, Solutions Engineers, Implementation, Support, Product, and Marketing teams to collect and act on feedback, drive platform adoption, and deliver innovative customer success initiatives
Candidates must have prior experience using ChurnZero, Gainsight, Totango, or similar customer success platforms. Applications from candidates without experience using any CS platform will not be considered
Develop and execute customer success strategies, engagement programs, and initiatives that drive customer retention, expansion, and overall growth.
Bilingual skills in French, German, or Portuguese are a strong plus, enhancing the ability to support a diverse international client base.
What You’ll Need
1+ years of experience in Customer Success, Customer Support, or a related field.
Experience with ChurnZero, Zendesk, Salesforce, analytics/reporting tools, or similar CSM platforms is required. Applicants without CS platform experience will not be considered.
Proven track record of driving customer engagement, adoption, and retention.
Skilled at collaborating with colleagues and customers across multiple countries, ensuring smooth communication and strong partnerships.
A natural communicator who can make every client feel heard and valued.
Compensation & Benefits
Competitive salary and comprehensive benefits package.
Work alongside a talented, supportive team of professionals who are passionate about what they do.
Play a key role in driving our customers’ success and shaping their experience with our platform.
Fully remote role: You’ll need a dedicated workspace to thrive in this position.
