Jobs at Resilio

About Resilio, Inc.

Resilio delivers powerful enterprise solutions using our unique private cloud software built on core BitTorrent technology. We make it effortless to synchronize, distribute, collect and collaborate across clouds and at every endpoint. For a wide array of data and endpoint orchestration, Resilio offers the industry-leading and fastest private cloud solution trusted by millions of consumers and thousands of business worldwide.
‍
In early 2016, Resilio Inc. was spun out of BitTorrent Inc. to bring the power and resilience of distributed technology to the modern enterprise. Resilio's headquarters are in the San Francisco Bay Area, CA.

#1 Content Writer & SEO (USA, remote)

Resilio is looking for an enthusiastic, detail-oriented marketing writer with a technical background, preferably in storage, data infrastructure, cloud computing, networking, or other related field—and the ability and curiosity to learn about Resilio products and solutions.

As a new addition to the team, the job will primarily be focused on sourcing ideas, researching and writing blog content, case studies, website content, video scripts and other solution-oriented marketing collateral, targeting (primarily) technical buyer personas. You’ll collaborate with your marketing colleagues, sales, and leadership to learn about Resilio customers, craft buyer personas, research and define SEO topics, and author and craft search-optimized blogs.

You’ll research buyer intent—to understand customer challenges and discover what topics they’re searching for and value. You’ll define specific SEO topics and keywords for key categories. Once topics are defined, you’ll craft optimized blogs and other content. You should also be comfortable learning new technical IT infrastructure concepts—which include on-prem and hybrid server and storage replication, networking, and cloud infrastructure topics, especially cloud storage.

Location

USA (Remote work in any of the 50 states of the USA)

Skills we’re looking for include:

• A love and passion for writing technical marketing content. This is a full-time editorial writing position. You love researching ideas and crafting compelling narratives that capture the reader’s interest and spur them to action. You’re a wordsmith by nature and live by your stylebook.
  

• Stellar communication and collaboration skills — You’ll be interacting with customers, partners, and others at Resilio. You’ll work closely with product marketing and other product experts to position and message key product and solution areas.
  

• Solid SEO research and analysis — You’ll be investigating and collaborating on SEO topic and solution areas, doing SERP analysis, keyword analysis, etc. to determine which categories and topics are the right ones to write about.
  

• SEO tools — You’ll use Google Analytics, Clearscope, and other SEO tools such as AHREFS.
  

• Editing skills — Solid developmental and structural writing and editing background. Good copy editing/proofreading skills are essential.
  

Other Qualifications:

• Proven ability to produce clear, concise copy that clearly presents business and technical concepts and value propositions.
  

• Ability to quickly grasp technical information and IT & Cloud infrastructure technologies and clearly explain them to technical audiences and decision makers.
  

• Ideally you’ll be comfortable working remote and having conversations with clients, partners, and others at Resilio.
  

• Ability to deliver high-quality work on deadline.
  

• Exceptional attention to detail.
  

• Good working knowledge of the Google Docs and Slides and/or Microsoft Office software package (Word, PowerPoint, etc.).
  

• AP Style proficient.
  

Benefits

• Competitive salary
  

• Health, vision, and dental benefits
  

• 401(k) plan
  

Apply for This Job

To apply please email: jobs@resilio.com

#2 Technical Account Manager (USA, remote)

Resilio is a silicon valley based startup that creates and sells scalable data management solutions to mid-sized companies and large enterprises. The company is an ideal place for Technical Account Managers who want to play a significant role in our fast-growing company. Working at Resilio is an opportunity to be part of a small energized sales team selling emerging and cutting edge technologies that are disrupting an enormous market opportunity, and have a great time in the process.

Location

USA (Remote work in any of the 50 states of the USA)

Role & Responsibilities

• Increasing sales and winning new business
  

• Evaluating customer needs and suggesting appropriate solutions
  

• Conducting product demos and sales presentations
  

• Support channel partners in their sales efforts
  

• Work with Solutions Architect on customer POC preparation
  

• Work with the Customer Success team to ensure a successful transition after landing a new deal
  

Qualifications and Requirements

• 5+ years demonstrated experience and success in all aspects of selling enterprise software with ASP of $10-20k/year
  

• Startup experience
  

• Technical at a level that you feel comfortable discussing storage and networking needs with leads
  

• Strong communication and presentation skills
  

• Highly organized with excellent time management skills
  

• Hard worker and dedicated to getting things done
  

• Willingness to  start the day early or stay up late to accommodate the needs of international customers on an occasional basis
  

Benefits

• Competitive salary
  

• Health, vision, and dental benefits
  

• 401(k) plan
  

Apply for This Job

To apply please email: jobs@resilio.com

#3 Sales Engineer (USA, remote)

Resilio is a Silicon Valley based startup that creates and sells scalable data management solutions to global mid-sized companies and large enterprises. We're looking for an experienced Sales Engineer or Technical Pre-Sales Solution Architect who is ready to move into a hybrid technical sales role.Working at Resilio is an opportunity to be part of a small energized sales team selling emerging and cutting edge technologies that are disrupting an enormous market opportunity, and have a great time in the process.

Location

USA (Remote work in any of the 50 states of the USA)

Role & Responsibilities

• Manage customer product trials, including setting scope, timelines, and resources.
  

• Deliver product demonstrations and engage in technical discussions with existing customers.
  

• Assist the sales team by establishing technical credibility, and qualifying prospects
  

• Work with the Customer Success team to ensure a successful transition after a customer makes a purchase.
  

• Assist customers in deploying the software via phone and Zoom.
  

• Maintaining customer relationships and ensuring customer satisfaction.
  

• Maintain current knowledge of Resilio products and supporting technologies including operating systems, storage, and networking.
  

• Advise prospects with regard to best practices for software, network configuration, server configuration, resource allocation, and ongoing operations.
  

• Perform other duties as assigned.
  

Qualifications and Requirements

• Customer service focused, results-driven, excellent interpersonal skills
  

• 3+ years of extensive knowledge of Windows, Linux, macOS, and Android
  

• 3+ years of extensive knowledge of desktop, server, laptops, and peripherals
  

• Solid understanding of storage systems and performance considerations
  

• Advanced networking knowledge including VPN, subnet configuration, and firewalls (router configuration a plus)
  

• Ability to interact in a professional, responsive, and timely manner with all levels of users; skilled interaction in a scientific-based user environment
  

• Proficient with command-line tools
  

• Proven organization and project management skills, including the ability to prioritize and work independently
  

• Strong verbal and written skills, especially the ability to present to prospects and generate solution proposals, architectural diagrams, and integration specifications
  

• Experience with implementation and support of SaaS software is desirable
  

• Desire to expand skillsets into the sales cycle is a plus (with additional compensation opportunities for these candidates)
  

Benefits

• Competitive salary
  

• Health, vision, and dental benefits
  

• 401(k) plan
  

Apply for This Job

To apply please email: jobs@resilio.com

#4 C++ Engineer (USA, Remote)

​Resilio is a silicon valley based startup that creates products which bring the power of peer-to-peer and fast data transfer to the enterprise market. As a team member you will have an opportunity to work with a variety of data transfer technologies and utilize direct OS API (Linux, Mac, Windows) to produce optimal code for performance and reduced memory footprint.

Location

USA (Remote work in any of the 50 states of the USA, Eastern Time Zone preferred to have more overlap with European Development Team)

Responsibilities

• Design and develop new features according to specifications and customer’s requests;
  

• Produce high quality cross-platform C++ code that runs on Mac, Windows, Linux;
  

• Develop corresponding unit tests to properly test the code
  

• Identify customers issues based on logs and core dumps and provide a resolution in a timely manner;
  

• Collaborate with other developers, QA team and project managers to refine requirements
  

​Qualifications

• At least two years professional C++ development experience.
  

• You must have a strong familiarity with object-oriented programming, modern C++ standards (C++11/14/17/20), boost library, unit testing, test-driven development
  

• Familiarity with: system and network programming under Linux or Windows
  

• Familiarity with: low level debugging and profiling of native code
  

Benefits

• Competitive salary
  

• Health, vision, and dental benefits
  

• 401(k) plan
  

Apply for This Job

To apply please email: jobs_dev@resilio.com

#5JS Engineer (USA, Remote)

​Resilio is a silicon valley based startup that creates products which bring the power of peer-to-peer and fast data transfer to the enterprise market. As a team member you will have an opportunity to develop a highly loaded Management Console (node.js based) that controls data transfer inside the enterprise.

Location

USA (Remote work in any of the 50 states of the USA, Eastern Time Zone preferred to have more overlap with European Development Team)

Responsibilities

• Design and develop new features according to specifications and customer’s requests;
  

• Produce high quality code that implement required functionality
  

• Develop corresponding unit tests to properly test the code
  

• Identify customers issues based on logs and provide a resolution in a timely manner;
  

• Collaborate with other developers, QA team and project managers to refine requirements
  

​Qualifications

• At least two years professional server application development experience.
  

• You must have a strong familiarity with JS frameworks
  

• Experience with node.js
  

• Good knowledge of TypeScript/JavaScript 
  

• Preferably knowledge of React, Backbone (legacy code)
  

Benefits

• Competitive salary
  

• Health, vision, and dental benefits
  

• 401(k) plan
  

Apply for This Job

To apply please email: jobs_dev@resilio.com

#6 Lead Support Engineer (Warsaw, Poland)

As a Lead Support Engineer, you will be responsible for resolving the most complex customers' technical issues using your expertise and extensive cooperation with the engineering and QA departments. Develop solutions that could involve configuration, bug fixes, or new features in the product. Communicate resolution plans with the customer and deliver the final solution to the customer's complete satisfaction.

Location

Poland Office:
Ul. Grzybowska 2 29
Warsaw; Mazowieckie; Postal Code: 00-131

Role & Responsibilities

• Fast and effective troubleshooting of customer issues that might involve software, networking and hardware.
  

• Perform analysis of the issue to identify the root cause and develop a plan on how to resolve it.
  

• Direct involvement with various teams (Development, QA) to resolve the issue.
  

• Communicate resolution plans with the customer and deliver a solution when it will be ready.
  

• Provide technical leadership to junior team members
  

• Help create knowledge base articles and other internal documentation
  

Experience

• 2+ years of work experience in an applicable industry or a role
  

• Network troubleshooting (know how to use Wireshark, tcpdump, iperf; HTTP servers)
  

• Experience with TCP/IP, UDP protocols
  

• Windows & Linux expertise
  

• OS troubleshooting (know how to use Sysinternals, top, iotop, netstat, systemctl, etc.)
  

• Great communication skills and customer focus
  

• Ability to prioritize and switch between a variety of time-sensitive issues
  

• Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues
  

• Strong English both verbal and written (B2-C1)
  

Apply for This Job

To apply please email: jobs_poland@resilio.com

#7 Support Engineer (Warsaw, Poland)

As a Support Engineer, you will be responsible for resolving the customers' technical issues using your expertise and extensive cooperation with the engineering and QA departments. Develop solutions that could involve configuration, bug fixes, or new features in the product. Communicate a resolution plan with the customer and deliver the final solution to the customer's complete satisfaction.

Location

Poland Office:
Ul. Grzybowska 2 29
Warsaw; Mazowieckie; Postal Code: 00-131

Role & Responsibilities

• Fast and effective troubleshooting of customer issues that might involve software, networking and hardware.
  

• Perform analysis of the issue to identify the root cause and develop a plan on how to resolve it.
  

• Direct involvement with various teams (Development, QA) to resolve the issue.
  

• Communicate a resolution plan with the customer and deliver a solution when it will be ready.
  

• Help create knowledge base articles and other internal documentation
  

Experience

• 1+ years of work experience in an applicable industry or a role
  

• Ability to network troubleshooting (know how to use Wireshark, tcpdump, iperf; HTTP servers)
  

• Understanding of TCP/IP, UDP protocols
  

• Windows and/or Linux expertise
  

• Preferably OS troubleshooting (know how to use Sysinternals, top, iotop, netstat, systemctl, etc.)
  

• Great communication skills and customer focus
  

• Ability to handle multiple customer cases
  

• Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues
  

• Strong English both verbal and written (B2-C1)
  

Apply for This Job

To apply please email: jobs_poland@resilio.com