How Vocalabs Switched from Dropbox to Resilio Sync for Sensitive Data

Peter Leppik, CEO of Vocalabs, takes us through the process of switching his organization from Dropbox to Resilio Sync (formerly BitTorrent Sync):

Vocalabs specializes in building effective customer feedback programs designed to measurably improve the customer experience. We use immediate customer interviews and data-driven surveys to provide clients with actionable and real-time feedback. Inherent to this process is collecting customer data, some of which is sensitive or subject to a client’s data protection policies. Managing this data securely and effectively is crucial to us.

Sensitive client data we hold is all stored on our secure infrastructure, but we also need the ability to share documents and collaborate internally–for example, when developing a new interview script for a client or writing a report. We had been using Dropbox for internal sharing because of its ubiquity and ease of use, but we weren’t comfortable having our documents stored on a third-party service. Even though these documents don’t contain customer data, we would rather have them under our direct control.

Our use case requires individuals across the organization to be able to access the same spreadsheets, checklists, and other files remotely or from within the office. We explored using a shared network drive as an alternative to Dropbox, but VPN tunneling and other hurdles made the workflow too clunky for remote access.

Sync’s ability to move data directly and securely from device to device and keep it at rest on devices we control was the key feature. I also liked that Sync didn’t require us to subscribe to heavy services — the $40 / year Pro price tier is very reasonable and will easily scale as our organization continue to grow. Switching from Dropbox to Sync was pretty much plug and play and we’re continuing to enjoy the security, control, and speed Sync provides.